Frequently Asked Questions (FAQs)
1. General Information
Q: What types of perfumes do you sell?
A: We offer a wide variety of perfumes, including luxury, niche, designer, and unisex fragrances from both local and international brands.
Q: Are your perfumes original?
A: Yes, all our perfumes are 100% authentic, sourced directly from authorized suppliers and manufacturers.
Q: How do I know which perfume is right for me?
A: We provide detailed descriptions for each fragrance on our product pages. If you're unsure, feel free to contact us for personalized recommendations based on your preferences.
2. Ordering Process
Q: How can I place an order?
A: Browse our website, add your desired perfumes to the cart, proceed to checkout, and provide your shipping details and payment information to complete your order.
Q: Do I need an account to place an order?
A: No, you can shop as a guest. However, creating an account will allow you to track your orders and receive special offers.
Q: Can I modify or cancel my order after it's been placed?
A: Orders are processed quickly, but if you need to modify or cancel, please contact us as soon as possible, and we’ll assist you accordingly.
3. Shipping & Delivery
Q: Do you ship internationally?
A: Currently, we ship within the United Arab Emirates. We're working on expanding to other regions in the near future, so stay tuned!
Q: How long does delivery take?
A: Most orders are processed within 1-2 business days. Delivery usually takes 2-5 business days, depending on your location in the UAE.
Q: What are the shipping charges?
A: We offer free shipping on orders on all orders.
Q: Can I track my order?
A: Yes, once your order is shipped, we will send you a tracking number to monitor your package.
4. Payment & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard), Apple Pay, and cash on delivery (COD) for UAE-based orders.
Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure that your payment details are safe and secure.
Q: Can I use gift cards or promo codes?
A: Yes, you can apply valid gift cards or promo codes at checkout to redeem discounts or special offers.
5. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided the perfume is unused and in its original packaging. Please contact us to initiate a return.
Q: Can I exchange a perfume if I don’t like the fragrance?
A: Due to health and safety regulations, we do not accept returns or exchanges on perfumes that have been opened or used, unless they are faulty or damaged.
Q: How do I return or exchange an item?
A: Please contact our customer service team at info@amberiya.com or WhatsApp, and we will guide you through the return or exchange process.
6. Product Information
Q: Are the perfumes tested on animals?
A: We are committed to cruelty-free practices. Most of the brands we offer do not test on animals.
Q: How should I store my perfume?
A: To maintain the quality of your fragrance, store your perfumes in a cool, dry place, away from direct sunlight, and in their original packaging.
7. Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@amberiya.com or by WhatsApp. We are available from Monday to Saturday (9am to 9pm) to assist you.
Q: Do you offer gift wrapping or personalized messages?
A: Yes! We offer gift wrapping and personalized messages for special occasions. Simply select this option during checkout.
8. Privacy & Security
Q: How do you protect my personal information?
A: We respect your privacy and use SSL encryption to safeguard your personal information during transactions. Your details are used only to process your orders and communicate with you.
Q: Will my information be shared with third parties?
A: We will never share your personal information with third parties, except where necessary to fulfill your order or when required by law.